Laser Rip-Off Report

We are one of many that unfortunately sent a laser to Bell Laser to be repaired. Bell turned around and sent it to Evergreen Laser. BAD CHOICE!!! We sent the laser in February and didn't receive it until December. When we received it 'fixed' it was basically DOA. We returned it, Evergreen 'fixed' it again. This time it was half strength.

Photovac stepped in and got us running. It is clear from talking with Chris and John that they are very knowledgeable about all kinds of CO₂ lasers. Chris has also been very responsive to our needs for both communication as well as getting the laser repaired for real.

These people are good for their word — they say what they will do and do what they say. Thanks Chris and crew for all your hard work.

Good morning Chris, Thanks for the call yesterday. I think I'm all set with your account application now, and just waiting to hear back from you with the return shipping form and a quick quote and $$ amount to include for the recharge of my Coherent C55L. Thanks much!

BTW, I read in one of your posts customers were looking for any information regarding Greg Rawley w/Bell… If it's any help, just yesterday I received several emails from him at the following: grawley@2laser.com — Greg Rawley c/o Bell Laser LLC, 113 Cherry St, Seattle, WA 98104, 800-385-6760 x 102.

Our laser is currently located in the US in Connecticut to be exact, sorry for not mentioning that earlier. Evergreen Laser 'tried' without much effort for what we can understand to fix the laser. It's been there since February and after weeks of delays and having to fight to get contact with them they cannot perform the repair needed.

One of our customers who would like to remain anonymous wanted our readers to know that Bell Laser also uses the website 2laser.com. Photovac Laser has verified that the website is that of Bell Laser.

I too have had a poor experience with Bell Laser. I sent them my laser and RF unit for recharge last April and it still has not been fixed or returned. They made many excuses week after week until eventually they quit responding. Prior to sending the laser to them I contacted Synrad and asked if they knew anything about Bell Laser and they said they did not but for me to report how things turned out. I have let them know what has happened in hopes to prevent others from loss. I checked with the BBB and there were no complaints against them. I have since filed a complaint. I will encourage others to do the same so others could prevent loss.

Mr. Brady's unit has been gone for 1 year and 6 months. Bell Laser and their colleagues we can only assume are offering 'low' prices to con individuals to get their equipment sent to them. If you locate your equipment sent to Bell Laser and then forwarded to another service organization, please send us this information also. We will be happy to publish it!

Synrad Lasers, Mukilteo, WA has ONLY authorized Photovac Laser to service Synrad's older products. Always contact Synrad for their recommendations on an approved service provider!

Bell Laser and Gregory Rawley are really taking it to laser customers that are unaware of his continued rip-offs. Newly reported theft of $18,000.00 from Yogev Busi. Mr. Busi was taken for $18,000.00 by Gregory Rawley and Daniel Kranis. Yogev sent Rawley $9,000.00 for a laser cutting machine. He then sent an additional payment of $9,000.00 to have the unit shipped. It was never shipped and his money is gone.

Mr. Busi has also been scammed by a company formerly called Hurricane Laser, now operating as Laser Depot USA. Mr. Busi reports they too took him for $7,000.00.

Mr. Busi is trying to contact others that have been scammed by Rawley and Kranis. If you have any further information, please contact him at 954.428.9797. Mr. Busi has reported this scam to local law enforcement and the Federal Bureau of Investigations. Gregory Rawley is conducting his dirty work in the US and overseas.

I've got your e-mail address from Mr. David Pap (Hungary). He informed me that you are planning to help the victims and launch a lawsuit against Bell Laser. I also found on your website some reports from Keystone International Co., Ltd. and their problem with Bell Lasers LLC.

We were duped by Greg Rawley as well. Mr. Greg Rawley has our 2 laser sets for repairing and 10,240.08€. Communication with him is very difficult, almost impossible. He was responding to us by email but very rarely. He constantly makes excuses and promises to send our lasers back, but is doing nothing.

Is there a chance to help us? Do you have any experience with that fraud person? Or if you know of anything that could help us, please kindly let us know. We lost a lot of money and time.

It has been reported to Photovac Laser that Keystone International has recovered their laser RF exciter after one year. Hideki Kobayashi told us they are testing the exciter to see if it has been indeed repaired. We will update our post with his final results.

'I never forget you and Mr. Minhaj's kind support and cooperation.'

Marvin Sheriff, National Laser Imaging, Angel Fire, NM reports Evergreen Laser had his system for 3 months, was unable to repair the system, and sent it back. The laser system was previously held by Bell Laser for an additional 9 months. If you are experiencing a problem like Mr. Sheriff, please contact Photovac Laser at 614.875.3300.

Photovac 'never' will ask for full payments upfront. Never ship your laser or systems to a company that requests you send a full payment 'after' they receive your laser. Make sure you find the 'exact' location of the repair facility — not some little house in the middle of nowhere. Make sure your laser isn't being shipped to some overseas country, almost guaranteeing you'll never see it come back. Check the Better Business Bureau and internet resources on the company's reputation and foremost ask for references from past customers. If they don't check out, walk away!

Dear Mr. Christopher G. Zelich, Minhaj / Photovac Laser Corporation Inc. — I wish that you are going to Bell Laser LLC, Name: Mr. Dan Kranis, Address: 1615 Crowder Ave., Reading, PA 19607 USA, and take back my power supply (Model: D1000L, S/N: D1627). The power supply is mine. It was paid to Bell already. I would like your Photovac Laser Corp. for repair.

Keystone has requested Photovac Laser find a law attorney to assist Keystone in having their equipment and funds returned. If other Bell Laser customers want to join in a suit over equipment and funds not being returned, they should contact Christopher Zelich, President, 614.875.3300.

My boss went to the office of Bell Laser (Seattle, WA) today, but he found only the mailbox at their address. No office exists there. We gave up on repair of the D1000 by Bell Laser. I sent an email to Mr. Dan Kranis of Bell Laser (Pennsylvania) to ready for the shipment. Would you give us your help for repair? Could you arrange UPS to pick it up? Although if they sent it to China, I think repair will be difficult.

One year back, Keystone International had sent the RF to Bell Laser LLC in Massachusetts to Mr. Greg Rawley and had also sent him $2,000 for repair. This week his boss is coming to the USA to meet Greg Rawley and take back his RF and $2,000.

I told Keystone Japan that we will not request Bell Laser to ship the RF to us — we want their boss to take the RF to his hotel, and then we will arrange for a pick-up by DHL from the hotel. This RF actually belongs to one of Keystone's customers in Japan, and now the customer is pressing very hard to get back his RF. There is no response from Bell Laser, that is why their boss is coming to the USA.

Photovac Laser Corp., Grove City, Ohio has received multiple reports of service fraud by Bell Laser, Seattle, Washington. Bell Laser is also sending equipment to Reading, PA to a small residential address. These reports are numerous including CNZ Zone, Ripoffreport.com, and Sawmill Creek.

Photovac has been informed of two specific cases. The first: an India company sent their Coherent K500 and $5,000.00 cash for the initial repair. The customer hasn't seen or heard from Bell Laser for months. Customers report they are talking with a Greg Rawley. He entices customers to send their laser equipment and never returns it. Customers report that they call and email without any response from Bell Laser or Greg Rawley.

A current customer sent their Synrad 60-1 in for repairs months ago. Mr. Jack Brady, Modular 1 Display, has relentlessly tried to get his unrepaired laser back from Bell Laser. Bell Laser has not responded. If anyone knows of other businesses that are experiencing this rip-off, please contact Photovac Laser.