Photovac Laser Corp.
Warranty and Product Handling Guidelines
Terms and Conditions
These Warranty and Product Handling Guidelines apply to laser tubes, re-gassed laser tubes, remanufactured laser tubes, RF exciters, RF boards, power modules, optical products, laser systems, Quick Exchange Program units, and other products serviced, repaired, exchanged, or sold by Photovac Laser Corp. All warranty determinations are made solely by Photovac Laser Corp. after inspection and evaluation of the returned product.
1. Assessment Charge
Photovac Laser Corp. requires an assessment fee ranging from $500.00 to $1,000.00, depending on the size, type, and complexity of the item received. This assessment applies to laser tubes, optical products, Radio Frequency exciters, RF boards, laser systems, power modules, and related components.
The assessment fee covers inspection, evaluation, testing, and preparation of a repair estimate. If the customer approves the repair, the evaluation fee may be deducted from the final repair invoice, less any pre-approved discounts or special pricing. If the customer declines the repair, the product will be returned to the customer after payment of the evaluation fee, shipping, handling, and any other applicable charges.
2. Regas / Reprocess Warranty
Laser tubes that are re-gassed or reprocessed by Photovac Laser Corp. are disassembled, inspected, cleaned, vacuum-tested, recharged, aligned, and tested according to Photovac Laser service procedures. This process may include inspection of reflectors and mirrors, waveguides and internal discharge areas, electrical connections, mounting conditions, gas integrity, cooling surfaces, and general mechanical and optical condition.
Unless otherwise stated in writing, a re-gassed or reprocessed laser tube carries a six-month prorated warranty covering gas-related failure and Photovac-performed reprocessing labor. This warranty is limited strictly to the regas or reprocess work performed by Photovac Laser Corp.
Any other necessary repairs discovered before, during, or after the warranty period are not covered under the regas or reprocess warranty. These items will be evaluated separately and charged at Photovac Laser Corp.’s current repair rates.
3. Non-Covered Repairs Under Regas / Reprocess Warranty
Non-covered repairs may include, but are not limited to: RF board failure, power module failure, interface board failure, control board failure, optical damage, output window damage, cooling-related damage, water contamination, electrical surge damage, wiring damage, damaged connectors, failed sensors, mounting damage, damage caused by customer equipment or installation conditions, and any failure unrelated to the gas charge or Photovac-performed regas work.
Gas failure within the warranty period will be evaluated by Photovac Laser Corp. If Photovac determines that the failure is related to the regas or reprocess work, warranty service may be provided on a prorated basis. If the failure is unrelated to the regas or reprocess work, the customer will be responsible for evaluation, repair, parts, labor, shipping, and handling charges.
4. Remanufactured Laser Tube Warranty
Remanufactured laser tubes receive a more extensive inspection and rebuilding process, which may include replacement of worn or defective components, reprocessing, cleaning, alignment, and system-level testing.
Unless otherwise stated in writing, remanufactured laser tubes may carry a warranty ranging from six months to twelve months, depending on the product, service level, and written quotation. This warranty applies only to the specific work performed by Photovac Laser Corp. and does not cover unrelated failures, customer equipment problems, installation issues, improper cooling, contamination, electrical surges, improper use, or environmental damage. Parts failure or gas failure within the applicable warranty period may be repaired on a prorated basis, subject to Photovac Laser Corp.’s inspection and approval.
5. RF Components Warranty
Repairs performed by Photovac Laser Corp. on RF circuit boards, RF exciters, RF power modules, and related electronic assemblies are warranted for a period of 90 days to six months, depending on the type of service performed and the written quotation. Unless otherwise stated in writing, standard RF and electronic repair warranty coverage is 90 days.
This warranty applies only to the specific components repaired or replaced by Photovac Laser Corp. It does not cover unrelated failures, subsequent failures, customer system issues, improper installation, improper cooling, incorrect voltage, RF mismatch, damaged loads, cable defects, water damage, contamination, electrical surges, or operation outside of the manufacturer’s intended specifications. Photovac Laser Corp. shall solely determine whether a failure is related to materials, workmanship, or a prior Photovac-performed repair.
6. Synrad P400 Laser Tube Module Exclusion
Synrad P400 laser tube modules are specifically excluded from any electronic warranty unless otherwise stated in writing by Photovac Laser Corp.
Due to known field failure concerns and the nature of the Synrad P400 laser tube module design, Photovac Laser Corp. does not provide an electronics warranty on Synrad P400 laser tube modules, power modules, or related module assemblies.
If a Synrad P400 module fails after repair, replacement, installation, regas, reprocess, remanufacture, or return to service, the failure will be evaluated separately. Any required module replacement, electronics repair, component replacement, troubleshooting, or related labor will be charged at Photovac Laser Corp.’s current repair rates. The regas or reprocess warranty on a Synrad P400 laser tube, if applicable, does not include warranty coverage for the Synrad P400 electronic modules, RF modules, power modules, control electronics, or related circuitry.
7. Laser System Warranty
Reconditioned laser systems, exchanged systems, and Quick Exchange Program units may include separate warranty coverage for the laser tube, electronics, RF components, power supplies, optics, and mechanical assemblies. Unless otherwise stated in writing, electronic repairs are covered for 90 days; RF repairs are covered for 90 days unless otherwise specified; regas or reprocess work is covered under a six-month prorated warranty; and remanufactured laser tubes may carry a six-month to twelve-month prorated warranty.
This warranty applies only to Photovac-performed work and Photovac-supplied parts. It does not cover manufacturing defects from original equipment manufacturers, obsolete design issues, customer installation problems, customer machine faults, cooling system issues, environmental contamination, external electrical problems, or failures unrelated to the work performed by Photovac Laser Corp.
8. Laser System Purchases
Laser system purchases may include a warranty ranging from 90 days to one year, depending on the system type, condition, written quotation, and service agreement. All sales are final. No refunds will be issued after ten days, except where a defective core return credit has been specifically authorized in writing by Photovac Laser Corp.
Returned cores must be complete, identical, repairable, and returned within the required time period. Non-returned, incomplete, damaged, or non-repairable cores may result in additional charges up to the full retail value of the product.
9. General Warranty Provision
Photovac Laser Corp. warrants that its products and services shall be free from defects in Photovac-performed materials and workmanship and shall conform to applicable specifications at the time of delivery for a period of six months, unless otherwise specified in writing.
Radio Frequency boards are covered for a period of 90 days from the date of purchase, repair, or exchange unless otherwise stated in writing. If Photovac Laser Corp. determines that an RF board failed due to materials or workmanship related to Photovac-performed work, Photovac may repair or replace the failed board or affected components at no charge.
Interface control boards are covered for a period of 90 days from the date of purchase, repair, or exchange unless otherwise stated in writing. If Photovac Laser Corp. determines that an interface control board failed due to materials or workmanship related to Photovac-performed work, Photovac may repair or replace the failed board or affected components at no charge. The determination of whether a product failed due to materials, workmanship, customer use, customer equipment, unrelated component failure, or external conditions shall be made solely by Photovac Laser Corp.
10. Warranty Return Requirements
All warranty requests require a valid Return Merchandise Authorization, also known as an RMA, issued by Photovac Laser Corp. before shipment. Products returned without an approved RMA may be refused, delayed, or returned to the customer at the customer’s expense.
If a product is determined by Photovac Laser Corp. to be defective due to Photovac-performed materials or workmanship within the applicable warranty period, and the product is returned under a valid RMA, Photovac Laser Corp. may, at its sole discretion, repair or replace the defective product, including labor directly associated with the covered defect.
11. Warranty Exclusions
This warranty shall be void if Photovac Laser Corp. determines that the product failure resulted from any condition outside Photovac Laser Corp.’s control. Warranty exclusions include, but are not limited to: misuse, mishandling, improper installation, improper storage, improper cooling, incorrect humidity settings, water contamination, oil contamination, air purge contamination, dust, smoke, debris contamination, operation in an improper environment, electrical surge, incorrect voltage, RF mismatch, improper grounding, incompatible system installation, customer machine faults, modified wiring, unauthorized repair, third-party repair attempts, shipping damage, natural disasters, fire, flood, lightning, or other force majeure events.
Photovac Laser Corp. is not responsible for failures caused by customer equipment, improper installation, unstable power, defective cooling systems, improper air purge systems, environmental contamination, or incompatible operating conditions.
12. Repeat Warranty Returns
If a laser, RF board, module, exciter, or other product is returned under warranty more than once, and Photovac Laser Corp. determines that there is no recurrence of the same covered material or workmanship defect, the customer shall be responsible for a non-refundable evaluation fee of $500.00. This fee applies to each such return without exception and must be paid in full before any further warranty evaluation, testing, repair, or return shipment.
13. Disclaimer and Limitation of Liability
This warranty is exclusive and replaces all other warranties, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
Under no circumstances shall Photovac Laser Corp. be liable for incidental, consequential, special, or punitive damages arising from the use or inability to use its products or services. This includes, but is not limited to, loss of profits, business interruption, production downtime, machine downtime, loss of data, loss of use, or damage to customer equipment.
No modifications, extensions, or exceptions to this warranty shall be valid unless made in writing and signed by an authorized representative of Photovac Laser Corp.
14. Alignment Service
Periodic alignment of laser tubes and optical delivery systems may be necessary for optimal performance. Alignment requirements depend on the laser type, system condition, optical configuration, machine use, and installation environment. Alignment service is not included under warranty unless the alignment issue is directly related to Photovac-performed work and is confirmed by Photovac Laser Corp.
15. Glass, Optics, and Cooling System Assurance
Glassware, optical components, mirrors, lenses, output windows, and cooling-related components are not covered under warranty if failure is caused by improper handling, contamination, cooling system failure, condensation, water quality problems, incorrect temperature settings, thermal shock, air purge contamination, or customer system conditions. Failures caused by improper cooling or handling will not be honored under warranty.
16. Quick Exchange Program Warranty
Photovac Laser Corp.’s Quick Exchange Program may include a prorated six-month warranty for qualifying laser systems and a 90-day to six-month warranty for RF exciters or electronics, depending on the unit and written quotation. Quick Exchange Program pricing is contingent upon the return of an identical, complete, repairable exchange core.
If the exchange core is not returned, is incomplete, is not identical, or is not repairable, the customer will be charged the full retail price of the replacement unit, less any amounts already paid. Exchange items may be returned within ten days only if authorized in writing by Photovac Laser Corp.
17. Electrical and Electronic Warranty
Photovac Laser Corp. guarantees qualifying electrical and electronic repairs for 90 days, unless otherwise stated in writing. This warranty excludes damage caused by installation errors, external machine problems, incorrect voltage, power surges, improper cooling, water contamination, RF mismatch, defective cables, improper grounding, customer wiring, incompatible equipment, or any other external condition beyond Photovac Laser Corp.’s control.
18. Storage Charge
Photovac Laser Corp. provides up to 30 days of free storage after repair completion or customer notification. After 30 days, storage fees will apply. Storage fees are calculated based on the repair cost at 29.5% annually, or 2.45% monthly. Equipment will not be released until all repair charges, storage fees, shipping charges, and other outstanding balances are paid in full.
19. Shipping Responsibilities
Customers are responsible for all shipping, packaging, insurance, handling, and freight charges for warranty and non-warranty items sent to Photovac Laser facilities. For approved warranty repairs, Photovac Laser Corp. may cover standard return shipping for the repaired item unless otherwise stated in writing. Expedited shipping, special handling, international freight, insurance, customs fees, duties, taxes, and brokerage charges remain the customer’s responsibility.
Customers are responsible for properly packaging products for shipment. Photovac Laser Corp. is not responsible for shipping damage caused by inadequate packaging.
20. Post-Repair Equipment Return
Completed repairs are typically shipped within 48 to 72 hours after payment is received and shipping arrangements are confirmed. Photovac Laser Corp. will not release repaired equipment until payment has cleared and all shipping instructions have been confirmed.
21. Non-Return Penalty
Warranty, exchange, loaner, or core items that are not returned as required will be charged at the original retail price, plus applicable interest, storage fees, shipping charges, and collection costs.
22. Unclaimed Equipment Policy
Equipment left unclaimed for more than one year after completion, evaluation, estimate, or customer notification shall be considered abandoned. Abandoned equipment becomes the property of Photovac Laser Corp. and may be sold, used for parts, recycled, or disposed of without further notice.
23. Third-Party Repair Policy
Equipment that has been serviced, modified, repaired, altered, or opened by an unaffiliated repair shop, customer technician, or third-party service provider must be returned to Photovac Laser Corp. for inspection before any warranty claim or further repair consideration. Third-party repair attempts may void all warranty coverage.
24. Warranty Requests
All warranty service requests must be submitted to Photovac Laser Corp. for review and RMA authorization before shipment. For warranty service, click HERE.
25. Payment Options
Photovac Laser Corp. accepts the following payment methods:
- Intuit Payment: Use the “Pay Now” link in your invoice for fee-free ACH bank transfers from U.S. banks. This allows immediate processing and shipment after payment confirmation.
- ACH Bank Transfer: Customers may initiate ACH payment through their bank. Contact Photovac Laser Corp. for banking details. No fees apply. Shipping occurs after payment confirmation.
- International Wire Transfer: Non-U.S. customers may contact Photovac Laser Corp. for wire transfer details. Shipping occurs after payment confirmation. Wire transfer fee: $50.00 USD for payments up to $5,000.00 USD. Wire transfer fee: $75.00 USD for payments of $5,001.00 USD or greater.
- Credit Cards: Visa, Mastercard, Discover, and American Express are accepted. A 4% processing fee applies.
- Business Check: Business checks are accepted. Shipment will be delayed until the check has cleared.
- Cash: Cash is accepted for local pickup at Photovac Laser Corp.’s office and provides immediate receipt of payment.
26. Request More Information
For questions regarding warranty coverage, product handling, repair evaluation, shipping, or payment, please contact Photovac Laser Corp. before returning any product.
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