Warranty and Handling Terms:
Evaluation Fee: All laser tubes received by Photovac Laser Corp. are subject to a nominal evaluation fee of $500.00 or $1000.00 (depending upon size) to evaluate the laser tube, optical product, or Radio Frequency (RF) exciter. The evaluation fee covers the laser or optical device’s inspection and evaluation and provides the estimate to repair the device. Suppose the customer elects to repair the laser tube, optical device, or RF product. In that case, your evaluation fee will be credited toward the final invoice less any discounts previously announced and approved in advance by Photovac Laser. Suppose the customer elects not to repair the laser tube, optical product, or RF product; in that case, Photovac will return it. It will charge the evaluation fee to the customer, plus any shipping/handling charges.
Reprocessed Warranty: When a laser tube is reprocessed (regassed), the system is disassembled and inspected. We inspect the partial reflector and high reflector for surface damage. We review the laser tube waveguide for warpage and any cracks or breaks in the laser tube waveguide or cooling jacket. We inspect the anode and cathode electrical condition and connections. We examine the front adjustment mount (if applicable) and the rear adjustment mounts (if appropriate) for any worn adjustment screws or securing nuts and bolts. Upon this review, the laser tube is cleaned, evacuated, leak tested, and recharged with one of several proprietary gas mixtures and re-combination gas catalysts. Our warranty covers the laser tube’s recharging, laboratory alignment, and labor for one full year. If your laser tube product fails due to a gas failure, we will recharge the laser tube and provide our work for a 12-month prorated period to repair the product for the remainder of the warranty period. If the product fails for any other reason, Photovac Laser will contact you with an estimate for the laser tube’s approval and repair.
Remanufacture Warranty: When a laser tube is remanufactured, the system is disassembled and inspected. We inspect the partial reflector and high reflector for surface damage. We review the laser tube waveguide for warpage and any breaks or cracks in the laser waveguide or surrounding cooling jacket. We inspect the anode and cathode electrical condition and connections. We review the front adjustment mount (if applicable) and rear adjustment mount (if applicable) for any worn adjustment screws and bolts. Photovac Laser will replace any parts including optics, electrodes, mounts, glassware, electronics, or any other necessary item to make the laser tube perform to its original or more significant manufacturer power guarantee upon your approval. Upon replacing any parts, we clean, evacuate, leak test, recharge with one of several proprietary gas mixtures and re-combination catalysts and align the system. Suppose a product fails due to the replacement of parts, or the product fails due to a gas failure. In that case, we will repair the product and provide our labor on a 12 month prorated period, and in some cases, 18 months or the remainder of the warranty period. Photovac’s warranty does not cover electrical surges, cooling failures, or other acts of God.
RF Circuit Boards / RF Power Modules: RF circuit boards, control boards, or electronic repairs made by Photovac Laser warrantied for 90 days. RF exciters and Power Modules are covered for either 90 days or six months, depending upon the type of service performed. Photovac only warrants repairs made to the electronics documented on the customer’s service report, tube data report, or customer invoice. Any component failures within the radio frequency exciter that were not part of the original repair are not covered under warranty and will incur further charges to repair the exciter or power module upon the customer’s approval. Photovac warranty does not cover electrical surges or other acts of God.
Laser System Warranty: Photovac warranties all of its reconditioned laser system electronic repairs for 90 days and laser tube for a 12-month prorated period; in some cases 18-month period. The warranty includes parts and labor for work performed by Photovac employees or agents at Photovac facilities. If a repair is requested in-field, Photovac Laser standard service call rates will apply. Photovac warranty does not cover pre-existing manufacturing defects.
Laser System Sales: Customers who purchase laser tubes and systems from Photovac Laser receive a warranty with their purchase. Dependent on the type of laser purchased, the warranty period can range from 90 days to a full 18-months. All laser tubes and laser system purchases are final. NO refunds will be given after 10-days upon receipt at the customer’s facility. (Less Defective Core Return Credit)
Limited Product Warranty: Photovac Laser Corporation Inc. warranties all of its original new products free from manufacturing and labor defects for one full year unless otherwise stated in writing.
Alignment: All laser tubes require alignment from time to time. It may be necessary for the customer to align the laser tube (if applicable) with restoring the laser tube to the original power specifications sent to you upon installation. If your results are not within 5% of Photovac tube data power and mode specifications provided during the actual installation, Photovac must be contacted immediately.
Glass Cooling Warranty: Photovac Laser Corp. will NOT cover ANY laser tube product that has failed due to improper water or dielectric cooling. Photovac will not cover any laser tube product damaged due to any electronic or mechanical device. Devices include temperature sensors, flow indicators, flow sensors, pump coolant failure that may cause the laser tube to crack or leak.
Glass Handling Warranty: Photovac Laser Corp will NOT warranty ANY laser tube product that Photovac deems handled recklessly or negligently.
QUICKIE EXCHANGE PROGRAM – TERMS WARRANTY AND CONDITIONS
Photovac Laser Corp. “us” will warranty our original exchanged laser system for a one-year prorated period or RF exciter for either 90 days or six months upon shipment from Photovac Laser facilities. The customer is solely responsible for providing and return an identical laser system to qualify for a customer refund. The laser system or RF exciter received must not have been previously serviced or attempted to abort repairs by another 3rd. Party. The laser system or radio frequency exciter must be in good cosmetic condition. The laser system and RF exciter returned to “Photovac” may be operational or non-operational. The laser system and radiofrequency exciter shall not indicate moisture damage, nor shall it exhibit corrosion from salt/sea/air/water environments. If the exchanged defective laser system or RF exciter is deemed (non-exchangeable) by “us,” the customer will be charged the full retail cost published on Photovac’s website or unpublished price lists. Customers will have the option to return the original exchanged laser system and RF exciter after ten days from Photovac Laser notice of receipt of the customer’s defective laser system or RF supply. The customer must return the equipment in the same original condition as received. The customer is solely responsible for all shipping to and from Photovac Laser facilities. Shipping includes the original exchanged system and the customer’s original defective system. Upon return of an original traded system, Photovac Laser will refund the customers money less any evaluation fees, damages, or any other fee incurred by Photovac Laser. (Less Defective Core Return Credit and Restocking Fees.) All notices will be made in writing or email to Photovac Laser Corporation Inc. 3513 Farm Bank Way, Grove City, Ohio 43123. Sales@Photovaclaser.com.
Limited Electrical/Electronic Warranty: Photovac warranties all of its power supply, electrical, or electronic repairs for 90 days. Photovac Laser will not warranty products damaged due to improper installation, other component failures, electrical surges or shorts, or acts of God.
Storage Fees: All customer products receive a 30-Day storage grace period upon completion of laser repairs notified by the customer’s invoice date. On the 31st day, the laser equipment’s storage fee is charged a daily rate of $10 per day for repairs <$5,000.00. Repairs >$5001 charged a storage fee of $15 per day. Payments are processed before customers’ laser equipment is shipped from Photovac Laser facilities.
Shipping/Handling: The customer’s sole responsibility is to pay for all shipping and handling of warranty and non-warranty items to and from Photovac Lasers laboratory’s facilities. The customer’s responsibility is to pay for any insurance charges the customer may elect to secure on the warranty or non-warranty item(s). If Photovac Laser provides shipping, Photovac will only insure the package(s) for USD 5000.00 Maximum allowable amount. All claims and prior shipments should be mailed or approved by PhotovacLaser Corporation. All requests should be sent or emailed to Photovac Laser Corporation Inc. DBA: Photovac Laser Worldwide, 3513 Farm Bank Way, Grove City, Ohio 43123 or call P: (614) 875.3300 or 1(888) FIX-TUBE for more information. Photovac Laser can be reached by email at WARRANTYCOMPLIANCEDEPARTMENT@PHOTOVACLASER.COM.
Final Payment Completion – Equipment Return: Photovac Laser will ship you’re verified completed repaired Co2 laser or RF product forty-eight hours upon payment receipt and verification of deposit. Customers’ payment is required before Photovac Laser makes any shipment. The customer must have made prearranged shipping arrangements with our office to qualify for 48-hour shipping priority.
Failure of non-returned warranty items: Failure of the customer to return warranty equipment is billed at the original purchase price or exchange cost rate plus any interest. An interest rate of 29.9% annually will apply to all non-returned equipment. Failure of returned equipment is the customer(s) sole responsibility unless otherwise approved in writing by Photovac Laser Corp.
Stale or Abandonded Equipment: Photovac Laser allows up to one-year for customers to retrieve their laser tubes or laser equipment upon payment of the invoice amount, plus interest charges and storage fees. Photovac Laser considers the lasers tubes or laser equipment left at Photovac Laser facilities more than 365-days abandoned. After this period, the lasers tubes or laser equipment shall become Photovac Laser Corp’s sole property. At the discretion of Photovac Laser Corp., any lasers or laser equipment abandoned after 365 days will be sold, scrapped, or otherwise disposed of to recoup repair costs.
3rd. Party Aborted Repairs and Returns: US customers requesting to send their laser or RF system to Photovac Laser facilities from a 3rd. Party butcher shop is not allowed. US customers must have their products shipped back to your facility and inspected before further transportation. Foreign entities who shipped their laser or RF system to a 3rd. Party butcher service organization, and request to send it to Photovac Laser facilities, must first contact Photovac Laser for further information for such transfer.
To make a warranty request Click HERE.
Payments:
1. Intuit Payment (using the “Pay Now” link included with the emailed
invoice). This is an ACH Bank Transfer and payment can only be
made using a bank located in the USA. There is NO FEE for this
type of payment. This form of payment allows for immediate
shipping.
2. ACH Bank Transfer. Customers may initiate payment through
their bank. Please contact Photovac Laser to request bank account
information. There is NO FEE for this type of payment. The product is
shipped 48 hours after payment is posted to Photovac’s Laser bank account.
3. International Wire Transfer. Customers outside of the USA,
please contact Photovac Laser for bank transfer information.
There is a $50 wire transfer fee for each transfer amount up to
$5000, or $75 wire transfer fee for each transfer amount $5001
and up. The product is shipped 48 hours after payment is posted to Photovac’s Laser
bank account.
4. Credit cards accepted (Visa, Mastercard, Discover & American
Express). 4% convenience fee added for credit card payments.
This form of payment allows for immediate shipment.
5. Business Check. Photovac Laser accepts business checks, however,
shipment is delayed until check has been cleared by Photovac’s
bank.
6. Cash is accepted from customers who are picking up in our office.
You will receive a paid receipt at the time of pick up.
Updated 12/23/2020