Franklin Products, Inc. Thanked for Great Customer Service

“Dear Chris”

“If you ever come to NC, look me up and I will buy you a nice dinner. Thanks for the fast turnaround and great customers service:”

Bill Waugh

Franklin Products, Inc.

📂 General

Testimonials

"I want to thank you for all your help with our laser"

Chris, “I want to thank you for all your help with our laser. You’ve helped us out a lot and your staff is great to work with. Thank you again for all your help.” Robert Reddick, Product manager 800 Enterprise Parkway Ravenna, Ohio 44266 Spring Seal

Robert Reddick

Spring Seal

Photovac Laser Resolves RF Exciter Issue

Dear Chris, Yes. That’s true. We received the exciter yesterday and test will be done tomorrow at the user site. I will inform you after the test has finished. I never forget you and Mr. Minhaj‘s kind support and cooperation. Best regards, Hideki Kobayashi Keystone International Co., Ltd.

Hideki Kobayashi

Keystone International Co., Ltd.

Many members of our AAA association have used Photovac Laser

“Many members of our AAA association have used Photovac Laser and are very happy with what they can do!” Charlie Drago, President Monarch Trophy Studio

Charlie Drago

Monarch Trophy Studio

Just wanted to let you know that the reconditioned Synrad tube that you sent seems to be working well

Chris….”Just wanted to let you know that the reconditioned Synrad tube that you sent seems to be working well. I still have a little fine tuning to do on the alignment, but I got it quite close last night and tried some of the cutting that we normally do. It worked really well. Cutting speed is down a bit from when the old tube was working at its best, but I know that the alignment is not yet perfect.” Will Grimes Country Creations

Will Grimes

Country Creations

My people are thrilled

Hi Chris;

I wanted to let you know that we received the laser and exciter. We installed it and it works great. My people are thrilled to have the Speedy 300 back in production.

Thanks again! Scott Lee President Superior Labels Inc. My people are thrilled

Scott Lee

Superior Labels Inc.

Your name comes up a lot in respect of laser repairs

Hiya , I am Rodney Gold from Toker Bros, Cape Town South Africa. I am a major contributor to sawmillcreek laser forums and your name comes up a lot in respect of laser repairs , with glowing testamonials Toker Bros, Cape Town South Africa.Toker Bros

Rodney Gold

Toker Bros

Thank you for your help with this laser.

Thank you for your help with this laser. Your honesty and integrity are appreciated! Regards, Wade Latham Latham & Sons

Wade Latham

Latham & Sons

Sutherland Inlay and Engraving - Thank you so much Chris!

Thank you so much Chris! Yes, every little bit helps and I appreciate your consideration. As you might have guessed, I'm a very small operator - so small in fact that the laser provides little more than Christmas money. But I have two or three costumers that I've worked with for years and I hate to let them down. One of them is a miniature flower maker and I cut the paper parts for her. For another, I create award plaques by inlaying wood into a solid surface material. And my wife has a ballet school so I cut name tags for her and I use the laser to cut patterns and cloth for recital costumes. If I was good at marketing myself, I'd be worth millions now, but... that's never going to happen.

I do value the fact that your company can help me when my tube needs repair and that I found you in the first place. It's always been a pleasure doing business with you!

Thanks again

Rob

Sefar Thanks Photovac Laser

"Thank you, Chris. I appreciate the fantastic service you've provided. " Best Regards, James A. Stutzman Manufacturing Engineer

Photovac thanked by Doctors of Clarion

Hi Chris and company!

I am sorry for the delay, but just wanted to thank you immensely for

taking your time and accommodating me to fix my laser on the spot.

You went above and beyond, both in waiting for my daughter that first night, and

helping us the second time.

Thank you all!

Sincerely,

Cynthia Hoffmeier

Photovac thanked by Janmar Trophy

Dear Chris; "Thank you for our refund check - we received it today it was a great working with you and your company thanks again Janet"

Jan Mar Trophy Co

Photovac thanked for saving company thousands of dollars

Dear Mr. Zelich, "Gravitech is in full production power again, thanks to your soon and quick response and delivery of the spare RFs exciter to our company in the Czech Republic. This contact saved a lot of production power and good customer relationships. many thanks for that." Gravitech s.r.o Ing. Jiri Volf, MBA - general manager www.GRAVITECH.cz"

Rocky Mountain Water Jet Sends Appreciation

Dear Chris: "We have the laser (Synrad F400) re-installed and just measure the power @ 468 watts. Thank all of you very much. I didn’t know if I was ever going to get it repaired after hearing all the horror stories of other companies destroying Synrad Laser products. You guys did a great job. And again, many thanks. You can definitely use me as a reference. Synrad made the right recommendation" Jim Draper Rocky Mountain Waterjet & Laser 2218 4th Avenue Greeley, CO 80631-7164 (970) 395-1010

Johnathan Schaudt sends Endorsement

Chris: "After Xenetech recommended you, and you did such great repair work, I've been telling guys at Kern and Engraver's Network to send their repair request to you." Jonathan Schaudt Senior Graphic Artist Ad Display Sign Systems

Fabtex Thanks Photovac Laser

Dear Chris "Just wanted to say Thx to the team, got the tube back & it’s in and crankin'! Pics. of what it doing to come, going be a long weekend." Steve Schlesinger, Owner Fabtex Graphics

Total Engraving Sends BIG THANK YOU

Hi Lisa: " Laser tube arrived early this afternoon. I haven't had a chance to start to install it yet I guess that will be my job this evening. A BIG THANK YOU to you and Chip getting this sent to me so quickly. You guys run a FIRST CLASS OPERATION out there. I'm sure there are many people like myself that would probably be out of business it it weren't for you and the FIRST CLASS PEOPLE you have working there." Thank you, Tom Weiser Total Engravin

Chris Bruck, Laser Engineer, Sends Appreciation

Photovac/Chris Zelich,

"I'm bad about keeping up with my personal email, so I writing to let you know that the refurbished tube was great! It took me a while to get it installed due to me having a lot going on, but now it's installed and there are no problems whatsoever.

Thanks for the good work,"

Sincerely,

Chris Bruck

Alexandria, KY 41001

Creative Custom Solutions LLC Recommends Photovac Laser

Chris,

" Our experience with Photovac Laser was very positive. . I am glad we chose your company to fix our laser system. We would certainly recommend you to anyone in need of your services and contact you for future repairs".

Thanks,

Owner, Justin Russ

Creative Custom Solutions LLC

Atlanta, GA

Crown Trophy - Brooklyn

Dear Lisa & Chip: "Very rarely have I been so pleased with the service, reliability, customer relations, professionalism and competitive pricing as I am with the Photovac team. They walked us through the necessary steps to diagnose and repair our laser. My initial apprehensions were unfounded as the staff was so professional and their directions so precise that it was much simpler than i expected. Thank you Lisa and Chip for your support." Mike Crown Trophy, Brooklyn, NY

Heritage Sign and Display sends note of appreciation

09/22/2016 Hi Chris, I just want to take a minute to drop you a line to Thank You for all the Help you and the rest of your team was when I lost my T100 Laser. The RF Unit went bad and you repaired it faster then I expected it. Then my Power Supplies went bad. And since the vendor of my Laser didn't carry the Power Supplies for it any more your team member Lisa stepped up to help me find a compatible ones for it. Again Thank You and the rest of your Team. Thank You Tom Zarcufsky Maintenance Manager

Franklin Products, Inc. Thanked for Great Customer Service

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