“Hello Chris,
I received a call today about someone who Bell Laser has failed to satisfy…
It reminded me that I needed to give you an update on our laser situation so you might be able to update your webpage.
So, after 6 months and many attempts of communications with Bell Laser via email, phone calls and voice messages we had given up on ever seeing our Synrad laser and RF unit again. I contacted Photovac Laser as their webpage spoke of others who were having problems to ask them to have those folks send their concerns to the BBB to hopefully prevent others from being hurt as we were. 6 months of not having your laser is plenty of time for your customer base to be forced to find another vendor so it felt like a lifetime.
On Oct. 9th I received a tip from Chris of Photovac laser as to where my laser might be. I followed up on that lead and got a response on Oct. 10th 2015. The individual said they would do some research and get back with me. Turns out they did not have the laser but said they would continue to check there sources and see if they could locate it. Eventually they said Bell Laser had it still and that they were going to send it to Evergreen. (I didn’t believe Bell Laser would follow through as they had made many promises to me over the months prior to completely cutting off all communications.) But, by Nov. 10 2016Evergreen was in possession of our equipment. I was amazed. Evergreen did some testing and said it needed to be charged. I contacted Synrad and asked them who they recommended I have work on the laser. They told me to have Photovac work on it as they were confident they would do a good job. So, in February I issued a call tag to Evergreen via UPS and the laser shipped to Photovac. (I asked Evergreen to delay shipping it until after the holiday rush as I didn’t want the packages handled rough as sometime happens during the holiday rush.) Evergreen packaged up the equipment and waited for the call tags and sent it on. They didn’t charge for the testing they did or whatever transit expense was required to get it from Bell Laser to Evergreen.
Photovac Laser recharged it and I had it back in Utah March of 2016. It has been working fine ever since. We are very happy.
When the laser arrived at our place there were some fitting missing that we had sent originally. I assume they were lost in all the handling that went on between the places it had been. I contacted Photovac to see if by chance the pieces were there but found out they were not. They gathered up the things I needed and sent them to me at no charge. It was a very nice ending to a pretty grueling experience.
Thank you Chris for the tip that lead to us having our laser back. It was nothing short of amazing that we were able to get it back.”
Jack
Jack Brady
Modular One Displays
2110 S. Industrial Park Road
Richfield, Utah 84701
