Owner, Justin Russ
Chris,Our experience with Photovac Laser was very positive. Upon sending our non-working components to you, we had no idea what what was wrong with them. Expecting the worst and big bill, we were surprised to hear the problems were a lot less costly than what we would have thought. Not only did this save us money, you provided excellent support to get our machine back up and running again. Being a full service laser fabrication shop, we need every watt of our laser to cut through thicker substrates. We were pleased to hear that your calibration data showed our beam output was beyond the expected wattage, ensuring we have the power we need. I am glad we chose your company to fix our laser system. We would certainly recommend you to anyone in need of your services and contact you for future repairs.Thanks,Creative Custom Solutions LLCAtlanta, GA
“I’m bad about keeping up with my personal email, so I writing to let you know that the refurbished tube was great! It took me a while to get it installed due to me having a lot going on, but now it’s installed and there are no problems whatsoever.
Thanks for the good work,”
Alexandria, KY 41001
“We are one of many that unfortunately sent a laser to Bell Laser to be repaired. Bell turned around and sent it to Evergreen Laser. BAD CHOICE!!! We sent the laser in February and didn’t receive it until December. When were received it “fixed” it was basically DOA. We returned it, Evergreen “fixed” it again. This time it was half strength.
Photovac stepped in and got us running. It is clear from talking with Chris and John that they are very knowledgeable about all kinds of CO2 lasers. Chris has also been very responsive to our needs for both communication as well as getting the laser repaired for real.
These people are good for their word – they say what they will do and do what they say. Thanks Chris and crew for all your hard work.”
Eric Snyder, Sharpline Converting Inc.
To All Union Medical Laser Users:
Photovac Laser Worldwide continues to offer on-going support for older Union Medical UL 25 systems. Older Union Medical Systems 2006 or earlier unfortunately the laser tubes are extremely difficult to regas. With the use of the older (HV) High Voltage power supply, software and laser tube gas, an almost impossible balancing act is required to make the system work correctly. We tell our customers their laser should be replaced with the newest version Union Medical Ul 25 laser system. Photovac Laser will attempt to repair any older system, but making the customer aware in many cases it just doesn’t work out.
Listen folks, Union Medical offers a very inexpensive laser for a good cost. It’s not made in China, so your not buying a piece of crap. We support the new version laser throughout the United States! Make a business decision! Is the laser important enough to my business to invest in a reliable system for many years to come?
Call me today. I will be happy to work with you updating your older veterinary laser.
“Again I want to thank you for the repair of my Universal 50 laser tube, it works great and cuts my material fast. The laser works even better from the original time I got it from Universal.”
1280 Fruitland Ave
Marco Island, Fla 34145
To all Trump Supporters:
Photovac Laser sends out it’s congratulations to Donald Trumps win as President Elect of the United States. We at Photovac Laser are committed to the economic growth in the field of lasers, energy industry and boarder security. With the reduction of corporate taxes to a 15% rate, it will allow Photovac Laser to expand it business assets purchases and hiring of additional technical personnel.
With the disaster of Obama Care we will now have options for insures to cross state lines, install HSA savings accounts for employees and allow new startup insures to enter the marketplace. This plus other options to repatriate trillions of dollars back to the USA should help our economy grow substantially.
We look forward supporting Mr. Trump and maintaining his promise to the American people and his electoral base that voted for him.
“Just wanted to say Thx to the team, got the tube back & it’s in and crankin’! Pics. of what it doing to come, going be a long weekend.”
Steve Schlesinger, Owner
20650 N 29th Pl Suite 103, Phoenix, AZ 85050
“After Xenetech recommended you, and you did such great repair work, I’ve been telling guys at Kern and Engraver’s Network to send their repair request to you.”
Senior Graphic Artist
Ad Display Sign Systems
I received a call today about someone who Bell Laser has failed to satisfy…
It reminded me that I needed to give you an update on our laser situation so you might be able to update your webpage.
So, after 6 months and many attempts of communications with Bell Laser via email, phone calls and voice messages we had given up on ever seeing our Synrad laser and RF unit again. I contacted Photovac Laser as their webpage spoke of others who were having problems to ask them to have those folks send their concerns to the BBB to hopefully prevent others from being hurt as we were. 6 months of not having your laser is plenty of time for your customer base to be forced to find another vendor so it felt like a lifetime.
On Oct. 9th I received a tip from Chris of Photovac laser as to where my laser might be. I followed up on that lead and got a response on Oct. 10th 2015. The individual said they would do some research and get back with me. Turns out they did not have the laser but said they would continue to check there sources and see if they could locate it. Eventually they said Bell Laser had it still and that they were going to send it to Evergreen. (I didn’t believe Bell Laser would follow through as they had made many promises to me over the months prior to completely cutting off all communications.) But, by Nov. 10 2016Evergreen was in possession of our equipment. I was amazed. Evergreen did some testing and said it needed to be charged. I contacted Synrad and asked them who they recommended I have work on the laser. They told me to have Photovac work on it as they were confident they would do a good job. So, in February I issued a call tag to Evergreen via UPS and the laser shipped to Photovac. (I asked Evergreen to delay shipping it until after the holiday rush as I didn’t want the packages handled rough as sometime happens during the holiday rush.) Evergreen packaged up the equipment and waited for the call tags and sent it on. They didn’t charge for the testing they did or whatever transit expense was required to get it from Bell Laser to Evergreen.
Photovac Laser recharged it and I had it back in Utah March of 2016. It has been working fine ever since. We are very happy.
When the laser arrived at our place there were some fitting missing that we had sent originally. I assume they were lost in all the handling that went on between the places it had been. I contacted Photovac to see if by chance the pieces were there but found out they were not. They gathered up the things I needed and sent them to me at no charge. It was a very nice ending to a pretty grueling experience.
Thank you Chris for the tip that lead to us having our laser back. It was nothing short of amazing that we were able to get it back.”
Modular One Displays
2110 S. Industrial Park Road
Richfield, Utah 84701
To all of our new and present customers:
So many of our users are hell bent to reinstall their remanufactured laser tubes. At Photovac Laser, we support all customer re installations as a free service included with your service. This value is easily $1500 to $2000 for a field service call. In an effort to continue our support, we want our users to purchase their own instillation kit from Photovac Laser for $150.00. This kit is guaranteed to answer your questions when it comes to your system voltage and current settings for the laser tube. It also supports the alignment and cleaning of your optics. This one isn’t sending me on vacation folks. But I guarantee it will make your re installations a much easier process, guaranteed!
Chris Zelich, President CEO